Privacy Policy
How we collect, use, and protect your information. Last updated August 2026.
This Privacy Policy explains how Sendvanta (“Sendvanta,” “we,” “us”) handles information when you use our website and cold-email platform (the “Service”). By using the Service you agree to this policy.
Information we collect
- Account information — your name, email address, workspace name, and authentication identifiers (via Firebase Authentication or Google sign-in).
- Billing information — plan, subscription status, and card metadata (brand and last four digits). Full card details are handled by Stripe; we never store them.
- Customer content — the leads, mailbox connections, email templates, campaigns, and sending data you add to the Service. Mailbox credentials are stored encrypted and are never displayed back to you or shared.
- Usage & deliverability data — sending activity, engagement events (opens, clicks, verified visits, replies, bounces), and reputation metrics used to operate and improve deliverability.
- Technical data — IP address, browser and device information, and cookies or local storage used to keep you signed in and to run the product.
How we use information
- To provide, secure, and improve the Service and its deliverability features.
- To authenticate you and protect your account.
- To process subscriptions and add-ons through our payment processor.
- To communicate with you about your account, security, and product updates.
- To detect abuse and enforce our Terms of Service.
How we share information
We do not sell your personal information. We share it only with service providers that help us run the Service, under contracts that protect it — including Stripe (payments), Google Firebase (authentication), Google Postmaster Tools (domain reputation, when you connect it), Anthropic (AI features you invoke), and our cloud infrastructure providers. We may disclose information if required by law or to protect our rights and users.
Data retention
We retain your data for as long as your account is active and as needed to provide the Service, then delete or anonymize it in line with your plan’s retention window and our legal obligations. You can request deletion of your workspace at any time.
Security
We use encryption in transit and at rest for sensitive data, envelope-encrypt mailbox credentials, and follow least-privilege access practices. No system is perfectly secure, but we work to protect your information.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise these rights, contact us at privacy@sendvanta.com.
International transfers
We operate in the United States and may process data there and in other countries where our providers operate, with appropriate safeguards.
Children
The Service is not directed to children under 16, and we do not knowingly collect their data.
Changes
We may update this policy from time to time. Material changes will be posted here with an updated date.
Contact
Questions? Email privacy@sendvanta.com. Sendvanta is a product of Verticos.